Customers of St George Bank have been charged hundreds of dollars while withdrawing money following a glitch with third-party ATMs.
Multiple customers took to social media to report they were being charged the same amount they withdrew as a fee.
One customer posted on St George Bank’s Facebook group that they were out of pocket $150.
“Any ideas on why you’re allowing non St George ATM’s to charge “fees and charges” of $50 and $100 for a withdrawal?” Donna Heath posted on Sunday afternoon.
St George Bank responded to one customer’s post that there was an issue where an ATM which would “normally charge a small service fee to use has charged the full withdrawn amount instead”.
The issue was chalked up to a technical error between a third-party ATM provider and St George Bank.
St.George Bank’s general manager Ross Miller said the institution was aware of some customers reporting incorrect ATM fees after using non-St George Bank ATM’s on Sunday afternoon.
“We are currently investigating the cause of this issue and working with third party ATM suppliers as a priority,” Mr Miller said in a statement.
“We would like to assure any St.George customer who has been incorrectly charged that they will be refunded.”