A disabled teenager with cerebral palsy and autism was kicked off a flight after he was moved from his purchased window seat to an aisle and another passenger complained.
David Bysooa is 16 and is from South London, he was escorted from an Air Mauritius flight at Heathrow when he became upset at being moved at the last minute.
Other passengers complained that he was “not sitting in his seat properly”, which made other passengers nervous.
David, who also has learning disabilities, was visiting his grandmother in Mauritius and has flown there many times unaccompanied in the past.
His mother, Vidulah, specifically booked him a window seat to help with his anxiety, but cabin crew moved him to the aisle and said there were no other seats available.
The woman in the seat next to David complained, and he was removed and returned to his parents at the terminal.
His mum claims her son’s treatment is discrimination, and has called the actions of the airline “appalling”.
She works for Kenyan Airways, and accused Air Mauritius of discrimination, telling the Evening Standard:
“The way my son was treated was appalling.
“This is someone who frequently flies with the airline and is well known. They should have understood why he needed to have a window seat.
“He is more than capable of flying on his own but the way he was discriminated against is disgraceful.”
Air Mauritius have refused to offer a refund, and Mrs Bysooa has gone to the Civil Aviation Authority with her complaint.
In an email to support worker Tom Quilter of Achieving for Children, which has taken up Mrs Bysooa’s complaint, Air Mauritius said it could not guarantee specific seats on its aircraft.
David leaning over the “nervous flyer” who had booked the window seat had created “a very uncomfortable atmosphere”. It added: “I can assure you that the decision was not taken lightly.”