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Optus To Compensate Almost 9000 Customers Mislead About NBN

Optus will compensate almost 9,000 customers after failing to provide customers with the fast NBN services they promised.

The telco had already admitted that some customers had not received the speeds they signed up for, and on Monday offered compensation to those who purchased NBN services between September 1, 2015 and June 30 this year.

Rival Telstra recently announced it would compensate 42,000 customers on the back of an consumer watchdog investigation that found many customers could not receive the maximum speed of their plan, or even of a lower-speed plan.


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