3-Yo Girl Made To Miss Flight For VITAL Cancer Treatment
A cancer-stricken three-year-old girl has been refused access onto her flight because she and her mother were ONE minute late to their boarding time.
The refusal of access on the flight they were booked on meant that Payton Hartigan missed her life-saving treatment. Payton and her mother were travelling from Darling Downs in Queensland, to Newcastle for the treatment.
According to a report on the Daily Mail, they arrived at Brisbane airport on time and were slightly delayed when Payton felt unwell and had to be rushed to the bathroom.
But Payton’s mother, Ms Simon, revealed that even though passengers were still boarding the flight, she and her daughter were told they were too late and the door to the tarmac was closing.
'She [Ms Simon] had heard the boarding call, but you just can't tell a kid to hurry up when they're being sick,' Ms Simon's mother Tina Mancini told Daily Mail Australia.
'It's not like she was ten minutes ... it was one minute.'
Beautiful little Payton was on her way to receive stem-cell treatment, after being diagnosed with acute myeloid leukaemia in February.
The three-year-old has already been through a whopping SIXTEEN rounds of chemotherapy at Lady Cilento Children's Hospital, but needed to travel to Newcastle for further life-saving treatment.
Ms Simon told attendants at the gate about their situation, but was shattered when she was told that neither she nor her daughter would be flying.
'They closed the door in her face, she could see people still walking down,' Ms Mancini said.
'When she asked about the next flight she was told it would be another $600, despite having insurance.'
'With money so tight at the moment, it just wasn't something she could afford,' she said and added the family have set up a GoFundMe page to help the family with the financial burden.
Payton’s grandmother, Ms Mancini, said that Virgin Australia had been in touch following the family’s ordeal.
'They contacted me to apologise and say they will refund the money promptly and that they will also give her [Ms Simon] a $1000 travel voucher,' she said.
'The guy on the phone was very good and very apologetic.'
But as of Thursday she says they are yet to see the money be deposited.
In a comment to Daily Mail Australia, Virgin Australia said they 'take great pride in delivering superior customer service'.
'Regrettably on this occasion, our service was well below expectations and we are truly sorry for the family’s experience.
'We have resolved this matter with our guests and taken steps to ensure this does not occur again.'
Source: Daily Mail